First and foremost, if you encounter any issues with your order from EZ Corporate Clothing, please do not hesitate to contact us; this is the quickest and most organized way for us to resolve your problems.
Custom Apparel & Accessories Returns, Refunds, & Exchanges
Since we operate in a custom-made-to-order business with custom-made products that cannot be resold, we do not accept returns or authorize refunds or exchanges unless the personalized products ordered are defective and/or a mistake has been made to your order by us. Please be very careful upon ordering as we cannot accept returns or authorize refunds and exchanges due to a mistake made to your order by you; please visit our Frequently Asked Questions (FAQ) page to learn more.
All of our staff members must withhold high quality standards; please feel free to review our Company Morale, Corporate Culture, High Standards, & Values page. Therefore, all of our orders are thoroughly inspected and accounted for by our staff members in order to ensure that all of our customized products and their quantities are accurately fulfilled. In addition, all of our custom items are carefully examined for any defects before being packaged and shipped.
The following are examples of eligibility for returns, refunds, or exchanges: holes, very uneven or incorrect logo placement, etc.
However, the following are examples of non-eligibility for returns, refunds, or exchanges: received correct sizes as fulfilled from your order but does not fit you, any type of color disputes as we ensure approval from both parties before your order enters production, etc. Due to color rendering constraints on the Internet, colors may appear slightly different depending on the settings of your display screen--the colors shown here are not exact, so please keep this in mind when ordering; if you have any questions or concerns about colors, please do not hesitate to contact us. Used, worn, and/or washed personalized items are considered accepted and cannot be returned, refunded, or exchanged.
Contact Us to Initiate Return Requests
If you believe your customized items are defective and/or a mistake has been made to your order by us, please contact us within 10 business days of receiving your custom merchandise, and send images of your received personalized merchandise to our email address, along with your order number and your or the first and last names the order was placed under.
Please do not return or mail any customized merchandise back to us without contacting us first; any unauthorized returns will be refused and sent back to you at your own expense.
After 14 days upon the receipt of your custom gear, returns will no longer be accepted under any circumstances.
In the case of defective personalized gear, we will have a replacement sent out to you. All other returns will be carefully reviewed on a case by case basis.
Once your return request has been approved, you must not alter your received customized gear in any shape or form. We will send you a Return Authorization Form with the details of your return. You will then have 30 days from the date of when you received the Return Authorization Form from us to send your order back, otherwise your return will be rendered void.
Whenever you are ready, you must safely and securely package your custom swag and affix the shipping label onto the package that was initially supplied by us, or supplied by you if you no longer retain it. It is your responsibility to visit an accepted location of our shipping carrier to drop-off your package, or arrange for our shipping carrier to pick-up your package at the address of your choice.
